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tester (Forum Supporter)
tester (Forum Supporter) HalfDork
6/21/24 3:34 p.m.

How desperate are these dealers? It might be a good time to show up with a cash offer on a new vehicle? 

 

Lemons and lemonade and all that jazz...

bobzilla
bobzilla MegaDork
6/21/24 3:51 p.m.

In reply to tester (Forum Supporter) :

Its less the sales side and most on the parts/service side. 

bludroptop
bludroptop UltraDork
6/21/24 4:15 p.m.

Ordered some parts on Wednesday afternoon - free local pickup at Porsche dealership without much fuss this morning.  Overheard one of the service writers talking to a customer:  "My systems are down and I literally have no idea what is going on with your car.  Tell me what it looks like and I'll go back to the shop and see if I can find it..."   (2021 911 Turbo S)

bobzilla
bobzilla MegaDork
6/21/24 4:36 p.m.

In reply to bludroptop :

those programs are usually run through corporate and not the individual dealer so they don't have much if any paperwork to deal with. Now if you were wanting to order another part while standing there... 

Steve_Jones
Steve_Jones UltraDork
6/21/24 10:14 p.m.
tester (Forum Supporter) said:

How desperate are these dealers? It might be a good time to show up with a cash offer on a new vehicle? 

 

Lemons and lemonade and all that jazz...

They're not since they can't do the paperwork, cash or not. If anything it's the opposite, they can't sell you one and the dealer down the street that can, knows your options are limited. 

Noddaz
Noddaz PowerDork
6/23/24 7:34 p.m.

In reply to Steve_Jones :

Dealers (at least where I work) are selling cars the hard way.  Hand written deals.  Just because CDK doesn't work doesn't mean we can stop working.

Steve_Jones
Steve_Jones UltraDork
6/23/24 8:04 p.m.

In reply to Noddaz :

Most here tried on Thursday, but a lot of them (including ones close to you) said screw it and closed Friday and Saturday. Some are doing hand written stuff just to get by and feel like they're doing something. 

Streetwiseguy
Streetwiseguy MegaDork
6/23/24 8:20 p.m.
Noddaz said:

In reply to Steve_Jones :

Dealers (at least where I work) are selling cars the hard way.  Hand written deals.  Just because CDK doesn't work doesn't mean we can stop working.

You have to have someone who can write in cursive for that.

Noddaz
Noddaz PowerDork
6/24/24 7:56 a.m.

Supposedly, Russian hackers are behind this. *sigh*  Let me sharpen my pen for today and get working.   

bobzilla
bobzilla MegaDork
6/24/24 8:02 a.m.

In reply to Noddaz :

and I'm just struggling to get parts for cars in the shop because no one can sell me any. Awesome.

wae
wae UltimaDork
6/24/24 8:57 a.m.

I saw an article over the weekend that cited anonymous sources and claimed that CDK was going to pay them somewhere around $20,000,000 in ransom.

Apparently, I'm in the wrong business.

EDIT: The Fortune article didn't actually specify a number of CDK.  That number I had in my head was from the United Healthcare attack.

Flynlow
Flynlow Dork
6/24/24 9:59 a.m.

Will be interesting to see the lost revenue ripple effects.  Salesmen and service writers not making commission, mechanics not making hours, parts not getting sold, etc etc.  

 

So many businesses (and people's household budgets, to be honest) operate on a "just in time" principle that the machine really can't afford to stop for a week, let alone a month.  

Byrneon27
Byrneon27 HalfDork
6/24/24 10:07 a.m.

Been making fun of this for days. Came in to a power outage... And an inept IT guy who said out loud and I quote "this could never happen to Reynolds & Reynolds" 

Maybe I'll walk a black cat under a ladder or something later see if any more fate can be tempted. 

Karacticus
Karacticus SuperDork
6/24/24 10:22 a.m.
Flynlow said:

Will be interesting to see the lost revenue ripple effects.  Salesmen and service writers not making commission, mechanics not making hours, parts not getting sold, etc etc.  

 

So many businesses (and people's household budgets, to be honest) operate on a "just in time" principle that the machine really can't afford to stop for a week, let alone a month.  

I've got acquaintances employed in the Lithia dealership chain.  Not only are the expected functions impacted, but also all their communications for titling apparently run through CDK.

I'm curious to see where the chips fall with regard to business interruption insurance claims.

aw614
aw614 HalfDork
6/24/24 12:13 p.m.

A lot of this reminds me of the Change Healthcare cyberattack from a few months ago. My brother dealt with that at work and said of similar things, going back to doing things manually, etc. Now he's told me other competitors are going to them trying to sell them their new product

Noddaz
Noddaz PowerDork
7/1/24 1:43 p.m.

And we continue to slog through this.  Notes are being lost.  Things are being mis-placed.  Just where is my hand-basket so I can go.

*sigh*

Indy - Guy
Indy - Guy UltimaDork
7/1/24 3:08 p.m.

Still down?

 

Is there an estimated time?

Noddaz
Noddaz PowerDork
7/1/24 6:06 p.m.

Some of cdk came up this afternoon.

But we can't print.

Steve_Jones
Steve_Jones UltraDork
7/1/24 7:37 p.m.
Indy - Guy said:

Still down?

 

Is there an estimated time?

Stores started coming back up on Thursday. They started with single point low volume stores as a test, then tried a few bigger groups, at this point @25% are up with a goal of 100% by 07/04

1kris06
1kris06 HalfDork
7/2/24 1:03 a.m.

We are up. But not integrated with our 3rd party software. Spent about 1.5 hours after closing generating ro's that I've handwritten over the past week.

Noddaz
Noddaz PowerDork
7/2/24 7:54 a.m.

up and running.   

GameboyRMH
GameboyRMH MegaDork
7/12/24 10:16 p.m.

So even though it took a long time to get back online, it looks like it was the result of paying $25M in ransom and presumably it would've taken longer and/or involved data leaks if they hadn't paid:

https://www.theregister.com/2024/07/12/cdk_ransom_payout/

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