TLDR: Amazon is bad. They set up a system without training their workers, creating risk to the workers. They treat their employees poorly. They've insulated themselves from everything except money.
My garage came with all of the hardware to set up Amazon Key delivery. Amazon Key delivers your packages inside - inside your front door (suspended due to covid) inside your car, or inside your garage. Your garage door opener connects to the cloud, and the delivery driver opens and closes the door as part of the more traditional scan process.
I had trouble finding a particular food I've been eating while on my weight loss plan. After some searching around, I found it at Amazon Fresh. I set it up for delivery in my garage.
At the designated time, I get a call from a Seattle number.
The driver can't get into my garage. "It's a Key delivery - I thought you could open the garage." "I can't, it's locked."
While on the phone, I flip over to the door app and open the garage door. From the house, I see the door open. I tell him it's open. No dice, he can't see it.
I go out the back, through the yard. I think hear the other side of my conversation irl as I walk out. I go through the garage, into the alley. There's nobody out there.
Still on the phone, I tell him I'm standing in the alley and don't see anyone.
"Oh, I need to drive to the alley?"
Talking to him, I figure out that this guy thought he was supposed to park in front of my house, walk through the front yard, alongside my house to the backyard gate, through that, through my backyard, open the standard door to the garage and put my groceries in there.
I had heard him because he was in the darkness on the other side of my fence when I walked out to meet him in the alley.
I told him to just stack everything on my front porch and I'd take it from there. I close everything up, go out front to gather my bags. I wave at the guy in his car. He waves back.
Now look, I'm not ranting because I'm mad that my stuff was placed at the wrong end of my property. I'm not ranting because the guy was thrown off. I'm ranting because Amazon.
They have this guy out in his Altima driving all over Chicago. He's probably a gig worker, so it's all tips and ratings. If I frowny-face the delivery, Amazon is not going to notice anything. They'll demerit the driver, increase my shiny happy person score, high five themselves, and move on. He probably already spent too much time at my house as it is.
Amazon effed this up. They managed to not train this person on Key delivery. They know where my door is. They built a system for delivering behind it. They brought this guy on, and they didn't train him on it. And now, he's a strange man, on a strange block, in a strange neighborhood, standing in the dark, between two houses, holding my groceries, and struggling to open a locked gate. If he were my loved one, I would not like that. It doesn't take too much imagination to think of a scenario where this could turn bad.
I started researching how and whether to talk to Amazon about this by going to reddit. I ended up spending a while reading rants by warehouse workers. They're dealing with being dinged because they're having to pick 90 items an hour, and they're getting dinged because they have 2.5 minutes to stow and unstow their freezer gear and equipment on each side of their designated breaks.
I gave up on reading more about Amazon, and just moved on the the news. Apparently the new Amazon Prime Eddie Murphy movie used a mansion belonging to Rick Ross as a set. They built a gigantic dining table for a scene and just left it for Ross as a gift.
Why are we feeding Amazon?