APEowner
APEowner SuperDork
8/17/21 12:22 p.m.

What's the deal with uploading photos?  I used to be able to drag and drop from my machine directly to the site and now I get an error that says "Failed to the load image with the provided URL.."  The image shows up in the editor pane, starts to rescale and then I get the error.  I get the same error when I try and upload with the upload button.

Is there a max image size that the system can rescale?. Does it only work with certain browsers? I'm using Firefox.  Is the universe out to get me?  Is it a conspiracy to keep me from boring people with pictures of my cats? Help!

Tom Suddard
Tom Suddard Director of Marketing & Digital Assets
8/17/21 12:30 p.m.

Hmm, sorry about that! We'll get it fixed. 

Marjorie Suddard
Marjorie Suddard General Manager
8/17/21 12:33 p.m.

It's working for me using the intended path: Add post, click on the little photo/landscape icon, click upload, select photo and ok. I'm on Safari.

Margie

Mr_Asa
Mr_Asa PowerDork
8/17/21 12:37 p.m.

Dragging and dropping from the desktop seems to work for me?  

 

APEowner
APEowner SuperDork
8/17/21 12:50 p.m.

 

It looks like it might be a max image size problem.  This picture is 4725x 3150 and 17.5MB before the site rescales it. 

This one is 4032 x 3024 and 4.99 MB

The ones I'm having trouble with are 6000 x 4000 and run about 8 MB.  Either that it's good with cat pictures but doesn't like Miatas.

APEowner
APEowner SuperDork
8/17/21 12:52 p.m.

Here's a Miata picture at 4032 x 3024.

I think it's image size.

Mr_Asa
Mr_Asa PowerDork
8/17/21 12:52 p.m.

And this was an almost 8MB file, it uploaded fine.  5184x3456

do notice that my computer slows down and acts strangely when I upload something big.

Mr_Asa
Mr_Asa PowerDork
8/17/21 12:54 p.m.

36MB 15682 x 4510

APEowner
APEowner SuperDork
8/17/21 12:57 p.m.
Mr_Asa said:

36MB 15682 x 4510

Interesting.  Nikon generated JPEGs perhaps?  That's the other thing that the problem images have in common.

Mr_Asa
Mr_Asa PowerDork
8/17/21 12:59 p.m.

Sorry, Canon. 

APEowner
APEowner SuperDork
8/17/21 1:05 p.m.

 

Fascinating.  The problem seems to be with Nikon generated JPEGs.  I shoot in a mode that saves both a RAW and JPEG image to the card.  The image below is the RAW copy, imported into Lightroom and then exported.  As  you can see it loaded fine.  It has a 6000 x 4000 resolution and a file size of 9.83 MB.  The Nikon generated JPEG also has a 6000 x 4000 resolution but is slightly smaller at 8.07 MB.  However, the site is won't load that one.

 

 

 

 

Mr_Asa
Mr_Asa PowerDork
8/17/21 1:07 p.m.

Well, that is exceedingly strange.

APEowner
APEowner SuperDork
8/17/21 1:14 p.m.

This is the Nikon JPEG opened in Corel PaintShop Pro X5 and then saved as a copy.  That loads as well.

That too seems to point to something in the Nikon format being incompatible. 

I've got a couple of work arounds now so, I'm good but, if the developers would like an image to troublshoot with let me know where to send it.

APEowner
APEowner SuperDork
8/17/21 1:15 p.m.
Mr_Asa said:

Well, that is exceedingly strange.

I agree.

sleepyhead the buffalo
sleepyhead the buffalo Mod Squad
8/17/21 3:17 p.m.

I wonder if there's some imbedded copyright/DRM code in the Nikon format?

APEowner
APEowner SuperDork
8/17/21 3:33 p.m.
sleepyhead the buffalo said:

I wonder if there's some imbedded copyright/DRM code in the Nikon format?

That's an interesting thought.  There was a bunch of noise about adding DRM to the JPEG format back in 2015 but I don't know that anything came of that. 

aircooled
aircooled MegaDork
8/17/21 3:49 p.m.

Because I love pointing it out, the image resizing only applies to the horizontal dimension..... 

(note: this rediculous building has no sewer service, so they have to empty it will a long line of poop trucks, every day!)

Curtis73 (Forum Supporter)
Curtis73 (Forum Supporter) MegaDork
8/17/21 6:52 p.m.

drag and drop never worked for me... before or after the upgrades.  It puts the frame in place, but it's just a blank frame or an error.  Drag and drop just gave me this.  Copy/paste works and I get this...

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