Fun thing - Mazda is having to recall a bunch of cars because they can have false positives in the collision detection system, which means surprise emergency braking.
If this was a Tesla, there would be a massive fuss about it even though Mazda sells more cars in the US than Tesla does. That's just the nature of conversation these days. However, if it were a Tesla, it would be fixed with an OTA software update. With the Mazda, you have to bring the car to a dealer for a fix, which to me would mean a 500 mile round trip to Denver. So maybe OTA isn't so bad.
Anyhow - to continue with the "Homelink accessory" experiment. I ordered a Homelink unit on Nov 7th. It has to be installed by a service center, of which there are none in this area. I checked with Tesla ahead of time, and they said it would be shipped to the Denver service center and then I could schedule a mobile service call to install. I would be contacted by the service center.
I waited patiently. For Christmas, I gave Janel a Hot Wheels Tesla with a garage door opener taped to the top because her Homelink hadn't arrived. It was a little sad.
Yesterday, I decided it was time for a followup. I called the Denver service center and was unable to get a person. Finally, I gave up on that phone tree and called new vehicle sales. Immediate pickup of the phone and a very helpful girl actually went to check if the part was physically in the building. It was, so now it's just up to schedule a mobile service call for installation. That has to be done via the app, and it wants to set up an appointment at the Denver service center. No answer from Tesla support on this after 24 hours, and reading the Tesla docs I guess I'm supposed to schedule an appointment (in February!) for the service center and they'll review.
So, the Denver service center dropped the ball by not contacting me when my part showed up. I'm surprised this wasn't an automated email when the part was scanned into inventory. Now Tesla is making it difficult to actually arrange the installation via mobile service instead of at a service center. Or at least, their process is a little opaque.
With a Mazda (as noted, more sales than Tesla in the US but no dealership any closer), I wouldn't have the option of a mobile service visit and I'd have to drive to Denver. With a Chebby, there's a local dealership. So the problem here isn't the lack of dealerships, it's the footprint of the manufacturer and a problem with Tesla's workaround.
What's annoying is that this is a module that used to be standard on Model 3s but was decontented. That means it's a straight plug-in that was originally designed to be installed on the assembly line. I'm pretty sure I'm qualified to perform the plug-in, which would save everyone a bunch of time.
Appointment made, now let's see what happens.