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irish44j (Forum Supporter)
irish44j (Forum Supporter) MegaDork
5/31/21 8:34 p.m.

Last week or two I've noticed the GRM forum seems to take a LONG time to load pages. Pretty sure it's not my phone or my connection, since everything else seems to be working at normal speed. Sometimes GRM threads like like 10 seconds to load, feels like eternity. Something going on with the forum?

(sorry if this is a repost, if so feel free to delete)

 

Apexcarver
Apexcarver UltimaDork
5/31/21 8:40 p.m.

There is another post about it, they are working on it and aiming the money firehose at fixing it.

Toyman01 + Sized and
Toyman01 + Sized and MegaDork
5/31/21 9:27 p.m.

It's been painfully slow this evening. Like, click a link, go watch a youtube video, come back and read the page. 

stroker
stroker UberDork
6/1/21 6:20 a.m.

It's not your imagination.

Dirtydog (Forum Supporter)
Dirtydog (Forum Supporter) Dork
6/1/21 8:22 a.m.

Seems like a bicycle would be quicker in the 1/4 mile, between clicks.

1988RedT2
1988RedT2 MegaDork
6/1/21 8:26 a.m.

Yah, and it's not "intermittent," It's pretty much all the dang time.

Even so, it's probably my most-visited site, so there's that.

Tom Suddard
Tom Suddard Director of Marketing & Digital Assets
6/1/21 8:50 a.m.

Yeah, we're on it. Or, more accurately, we're shoveling money onto it and telling our developers "please please please fix it!"

L5wolvesf
L5wolvesf HalfDork
6/1/21 9:48 a.m.

In reply to irish44j (Forum Supporter) :

yup noticeably slow lately

Mr. Peabody
Mr. Peabody UltimaDork
6/1/21 5:37 p.m.

It's flyin' now.

Thank you

1988RedT2
1988RedT2 MegaDork
6/1/21 5:42 p.m.
Mr. Peabody said:

It's flyin' now.

Thank you

Hey, no joke.  It's like it snorted a couple lines of white powder.  Let's hope it doesn't wear off in a few hours...

SVreX (Forum Supporter)
SVreX (Forum Supporter) MegaDork
6/1/21 5:43 p.m.
Dirtydog (Forum Supporter) said:

Seems like a bicycle would be quicker in the 1/4 mile, between clicks.

Since I am the only guy who has actually ridden a bicycle for the 1/4 mile at the Gainesville Speedway during the 20XX Challenge, I can attest that this is not your imagination! cheeky

fasted58
fasted58 MegaDork
6/1/21 9:24 p.m.

Russian hackers

It's always Russian hackers

ProDarwin
ProDarwin MegaDork
6/1/21 9:33 p.m.
1988RedT2 said:
Mr. Peabody said:

It's flyin' now.

Thank you

Hey, no joke.  It's like it snorted a couple lines of white powder.  Let's hope it doesn't wear off in a few hours...

I think it wore off.  

L5wolvesf
L5wolvesf HalfDork
6/1/21 9:59 p.m.

In reply to fasted58 :

Nyet, nyet, nyet. You are full of borscht, nyot Russians. Vee beink too busy hackink into Formula 1 to mess with GRM.

TurnerX19
TurnerX19 UltraDork
6/2/21 9:08 a.m.

Since about 9:30 PM yesterday it has been the slowest ever for me. I gave up last night after a 3 minute wait. First opening today took 45 seconds.

dean1484
dean1484 MegaDork
6/2/21 9:30 a.m.

Last night was the worst it has ever been to the point that my browser was timing out, and the site would not load.

A couple of points/rambling thoughts:

1.  I remember a GRM owner commenting here in the forum that they brought back the IT people they fired. (as a business owner, this made me cringe)

2. And said GRM Owner wrote a 5 figure check to said IT company (See cringing above)

3. In the past, we were all getting access to this site for free, so we really had no right to complain, However:

4. I am a GRM plus member, and I could not access the site last night as it was so slow; the site was basically unusable, and then it got so bad that my browser was timing out.  In short, I feel like I am not getting what I paid for as a GRM plus person. 

5.  GRM I am not mad at GRM. As an outsider looking in, I feel like you are getting played by your IT company.  This issue has been in the forum for 6+ weeks without resolution.   Comments like "we're shoveling money onto it " make me cringe even more because I feel that the shovels of money are landing in a pile of money that is on fire and going up in smoke.   

6.   I would appreciate it if you would pass along my sediments above and that the issues at hand impact paying customers (Me), and it is hurting a company I actually care about (GRM).   GRM should be pushing the panic button at this point. Comments from users about surfing away from the site and doing other things are HUGE.  For every user that actually tells you this, there are thousands if not tens of thousands of others that have said nothing and moved on.  

7.  I care.  I may be a shiny happy person now and then here on the forums, but I care, and that is why I am writing all this.  If for no other reason maybe this will light a fire under your IT people and the problem will get fixed. Or GRM can fix it another way (see #1 above).  

SVreX (Forum Supporter)
SVreX (Forum Supporter) MegaDork
6/2/21 10:11 a.m.

I know Tom has given a good defense for having a proprietary website structure. I'm not sure I understand all of his points, (nor agree with them), but I accept them as business choices for a business that I care about but know very little. 
 

This, unfortunately is the down side. Proprietary stuff is always gonna take more time and money for very basic maintenance. 
 

I understand the packaged solutions offer less opportunities and creativity. They also offer simpler and less costly solutions for problems like this. 
 

I will support GRM no matter what, but I would be an advocate of a more standardized pre-packaged approach to the website rather than a money pit that sometimes works. 
 

I appreciate you guys. 

Javelin (Forum Supporter)
Javelin (Forum Supporter) MegaDork
6/2/21 10:15 a.m.
dean1484 said:

Last night was the worst it has ever been to the point that my browser was timing out, and the site would not load.

A couple of points/rambling thoughts:

1.  I remember a GRM owner commenting here in the forum that they brought back the IT people they fired. (as a business owner, this made me cringe)

2. And said GRM Owner wrote a 5 figure check to said IT company (See cringing above)

3. In the past, we were all getting access to this site for free, so we really had no right to complain, However:

4. I am a GRM plus member, and I could not access the site last night as it was so slow; the site was basically unusable, and then it got so bad that my browser was timing out.  In short, I feel like I am not getting what I paid for as a GRM plus person. 

5.  GRM I am not mad at GRM. As an outsider looking in, I feel like you are getting played by your IT company.  This issue has been in the forum for 6+ weeks without resolution.   Comments like "we're shoveling money onto it " make me cringe even more because I feed that the shovels of money are landing in a pile of money that is on fire and going up in smoke.   

6.   I would appreciate it if you would pass along my sediments above and that the issues at hand impact paying customers (Me), and it is hurting a company I actually care about (GRM).   GRM should be pushing the panic button at this point. Comments from users about surfing away from the site and doing other things are HUGE.  For every user that actually tells you this, there are thousands if not tens of thousands of others that have said nothing and moved on.  

5.  I care.  I may be a shiny happy person now and then here on the forums, but I care, and that is why I am writing all this.  If for no other reason maybe this will light a fire under your IT people and the problem will get fixed. Or GRM can fix it another way (see #1 above).  

As another paying GRM+ (and Patreon) supporter, I want to echo all of the above. I check this forum at least a dozen times a day, and if I have to wait for a long time for each load, I am going to start looking elsewhere. 

ProDarwin
ProDarwin MegaDork
6/2/21 10:31 a.m.
SVreX (Forum Supporter) said:

a money pit that sometimes works. 

Wait, are we talking about this website or cars?

 

On topic, I do agree with this & the comments about a standardized pre-packaged approach.

Comments like "we're shoveling money onto it " make me cringe even more because I feed that the shovels of money are landing in a pile of money that is on fire and going up in smoke.   

GCrites80s
GCrites80s HalfDork
6/2/21 10:52 a.m.

It's nice having the story comments and forum be one and the same though. Like when there's a general auto industry story that attracts single-thread-user sockpuppets (such as ones involving dealerships, energy usage or "the trucks are too big") we get to beat up on them for eternity instead of no one caring 2 days later like you see with a regular comments section.

Marjorie Suddard
Marjorie Suddard General Manager
6/2/21 11:46 a.m.

Thanks for the patience and support, everyone--and understand the concerns. As business owners, you guys can probably appreciate that the whole picture is not always visible from the outside. We'll get this issue resolved, and don't worry, when we REALLY want to shovel giant piles of money onto a burning heap, we just pay to send the next issue through the USPS.

Margie

CrustyRedXpress
CrustyRedXpress Reader
6/2/21 12:12 p.m.

Forum has been fine for me but I understand people are frustrated. 

Probably best to keep the armchair quarterbacking to a minimum though. Nobody on the outside has the whole picture and these things are never as easy as they seem.

 

dean1484
dean1484 MegaDork
6/2/21 12:28 p.m.
ProDarwin said:
SVreX (Forum Supporter) said:

a money pit that sometimes works. 

Wait, are we talking about this website or cars?

At the moment my project cars are sucking up $$$ faster than a Dyson sucks dust out of rugs.  

Lee
Lee UberDork
6/2/21 12:38 p.m.

Some of my favorite forums have ditched vBulliten recently in favor of Xenforo, the nerds pulling the levers and turning the knobs, have made the new Xenforo look enough like the original version that the transition was relatively painless from a user perspective.

I feel like there's a real sunk cost fallacy going on with the bespoke GRM forum.  I still love y'all, mostly. cheeky

https://xenforo.com/

dean1484
dean1484 MegaDork
6/2/21 12:50 p.m.

In reply to Lee :

I had never heard of the term "sunk cost fallacy" before.   Googled it and learned something today!!!!

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