Knurled wrote:
Keith wrote:
If it was, they didn't volunteer the information 
Although it might have been Knurled, as that's pretty much what I said!
Oh hell no it wasn't me. I'm in YOUR shoes, man. 
It seems like it's a given that people will not volunteer critical information. Like, for instance, today, a traveling salesman from far out-of-state brought us his IS300 because of a ticking noise coming out of the rear when applying the brakes on the highway.
Half hour later, after driving and driving and looking and looking and finding nothing... "Oh, it hasn't made the noise for two weeks."
Oh crap. That reminds me of a Buick customer who complained of an intermittent thump in the rear around corners. Turned out the wife sometimes would leave her bowling ball in the trunk... then there was the guy with the transmission leak which turned out to be rotten tomatoes... oh man.
