I would tell the customer. What good is good customer service if the customer doesn't know about it? You don't have to be a jerk about it, but I think you should mention it.
I would tell the customer. What good is good customer service if the customer doesn't know about it? You don't have to be a jerk about it, but I think you should mention it.
poop's got it right. If it looks like this will be a repeat customer, let them know nicely that you made a mistake and you made it right, but that you can't do it again.
I ordered a poster from England last year, after 2 1/2 months no poster. I emailed the seller, he sent another out at no additional charge which made it in ~10 days. Three days later the first one showed up in my mailbox, from the dates on the mailing tube it obviously wasn't his fault so I emailed him and asked him to invoice me for the second one. That was only right IMHO.
Customer, I miscalculated the shipping charges, but do not worry. It was my mistake and I have paid the difference. The headlights are in the mail as we speak. They should be there by Friday. I'm telling you about this mistake because if you order from us again, I don't want you to be surprised if the shipping quote is much different. Here's your tracking number: etcetcetc Thanks, Luke
$100 is a cheap education.
I've eaten mistakes in excess of $10K.
Telling the customer is a fine line. Sometimes people tell to kind of brag on how wonderful they are. Turns people off. I see nothing wrong with the way you phrased it above.
I saw an engine replaced due to a seized A/C compressor. No bull. THAT was expensive, not to mention very embarrasing. Worst part: the customer's service contract did not cover the compressor but in order to keep things settled we replaced it at no charge and covered the rental. THAT was an expensive lesson.
Saw it almost happen because of a seized alternator.
BIG BANG KAMEHAMEHA!!!!!!
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