My wife and I were supposed to fly to Rome tomorrow. Something has come up at work which makes it necessary to change my flight out. We used Gotogate as our ticket source and they are worse than useless when it comes to customer service. I'm trying the airline and they aren't much better. So the way things are going, I may have to buy an entire new airline ticket. But wait, it gets better. On Gotogate's paperwork it says that if you don't take the flight heading out, they automatically cancel your return trip.
Jesus, what a pain. Anyone familiar with this stuff?
No need to complain, just take the pope plane.
I'm familiar with the fact that buying airline tickets indirectly turns into a clusterberkeley if anything ever needs to be changed or cancelled, yes...
My mom was a big Expedia fan until she had her own similar experience. Getting it sorted out was a days-long ordeal that involved many calls to Expedia and the airlines, so consider how much time you have - if it's not much, buy new tickets, cancel, and work on getting your money back later.
I like Google Flights, all the price/flight comparison advantages of Expedia but you buy tickets directly from the airlines.
Yeah, I can't help other than to say that it'll be GotoGate's issue to resolve, not the airline. :(
I've long ago learned to book directly from the airline. I look up tickets on expedia or whatever, but always purchase direct.
Good luck.
So it looks like if you don't have flight insurance, you get nothing back. It seems like a messed up way to go.
Kreb (Forum Supporter) said:
So it looks like if you don't have flight insurance, you get nothing back. It seems like a messed up way to go.
So what's the chances you can change your work around to fit the trip instead?
Sadly no. It occurred to me that several months ago when I went to NYC and had to change a flight it was no problem - but then I'd booked directly with United. Well I guess some lessons learned are expensive.
How did you pay for the ticket? Did you happen to use Amex or a cc? If so call them and see what they say.
Unless your name is the one on the building, I'd go. Whatever the problem is will still be there. Or someone else can deal with it.
there is no way work should stop you from going on vacation- you planned it in advance. And they should know that.
In reply to alfadriver :
Assuming he's not self employed, I was thinking he could ask his employer to pay him out of the tickets.
I'm the defacto president, which is to say that the guy whose name is on the building works 10-15 hours a week and pockets nice money while I run the joint. That's OK, I've got equity and a big paycheck. No, I can't leave for a few days because - in a nutshell, it would cost the company a good bit of money, and more importantly, might cost me a key employee or two. Delicate times.
I've made my peace and learned my lesson.
Can you get a letter from your Doctor ?
if thats the plan , call the Airline now and tell them you cannot go because you do not want to get the plane sick.......
Not sure if GoToGate will be able to help,
Good luck
OHHH , you will have better luck asking for credit than a refund if it comes to that ,
My wife called gotogate roughly 30 times. BBB gives them an F rating.
Never had any luck getting back anything from an airline outside of them rescheduling me to a later flight after missing a leg due to my connection arriving late. Unless it says refundable (which like insurance is an option but costs a lot more) you might be eating the tickets.
Also yeah always Google flights to search but will throw a shout out to "Scott's Cheap Flights" for getting alerts for unusually cheap tickets, which are then all booked directly through the airline. I've never ever seen priceline/expedia/etc. ever be cheaper even booking my own tickets for identical trips with folks.
Edit, take that back, have been paid to take a later flight after Delta oversold a trip but that just ment someone else was paying more for their seats than the buy back number.
