triumph5
triumph5 Dork
6/16/11 3:41 p.m.

I know there are a bunch of you out there. I recently upgraded from Iinternet Explorer 6 to Firefox 4, as per lots of you guys saying Firefox was the way to go. Now when I try to access my Yahoo email account, the screen stays on the page shortly, then disappears, and I'm looking at my computer's startup Icons. It disappears. On a couple of occasions, I HAVE been able to access my Yahoo everything, but, that's the rare exception. And trying to view ANY video is virtually impossible.

I know there's incompatibility someplace, ideas? Also Adobe Flash Player 7, which is supposed to "run across all platforms" doesn't. Missed on-line coverage of LeMans on that one.

Use English, not techojargon, please. I know some stuff, but not like what you banter about with... Thanks for any help you can provide in advance.

1988RedT2
1988RedT2 Dork
6/16/11 4:38 p.m.

What OS are you running? I'm pretty sure Flash Player 10 point something is out now. You working with an antique system?

BoxheadTim
BoxheadTim SuperDork
6/16/11 4:42 p.m.

Even if it's an antique system, you really, really don't want to run an antique Flash Player unless you're limited by your OS version.

triumph5
triumph5 Dork
6/16/11 6:51 p.m.

Windows XP, Service Pack 2

AND when trying to get Flash Player, I was careful to fill in the what system and browser. They said: 10.3.181.22. (I took notes) I spent 2.5 hours with a JackWagon from at+t with this problem, finally, after bout 2 hours, I was handed off to a supervisor. ....

He said buy a new computer...HEY, you're the idiots who dropped At+t/SBCYahoo DSL that worked great, and put me on this path. with at+t's DSL as fast as dial up...

Yahoo wants $58 to simply talk to me about this....

There's a backdoor through the calculator "help" setting that says, "go direct to URL." Handy to have, but doesn't solve the dropping of the email problem.

BoxheadTim
BoxheadTim SuperDork
6/16/11 7:57 p.m.

You probably want to update to SP3 - I've got one machine lying around that's on XP SP3 and on that one I can still get the latest & greatest flash player. Not to mention there's a good chance that the recent security fixes for XP might require SP3.

I know it's a pain but can you try either IE6 (you actually should be able to get IE8 on SP3, which is a big improvement over IE6) or Google Chrome to see if that works around the issue with Yahoo Mail?

triumph5
triumph5 Dork
6/16/11 10:56 p.m.

Thanks. Noone supports IE6, anymore, but the IE8 and chrome I might try, as chrome has a version of Flash in it. When I logged off a hour or so ago, I had NO problems, I could even run anything on Youtube. Now, it reloaded itself three times...It's almost as if it's got to warm up. I have Norton for security, and that slows it down, considerably. I'm thinking of reloading all of XP. Lots of pros and cons. I really need the computer now, as I have a lot of ebay/graphics/photo work coming up.

triumph5
triumph5 Dork
6/16/11 10:57 p.m.

Thanks. Noone supports IE6, anymore, but the IE8 and chrome I might try, as chrome has a version of Flash in it. When I logged off a hour or so ago, I had NO problems, I could even run anything on Youtube. Now, it reloaded itself three times...It's almost as if it's got to warm up. I have Norton for security, and that slows it down, considerably. I'm thinking of reloading all of XP. Lots of pros and cons. I really need the computer now, as I have a lot of ebay/graphics/photo work coming up.

szeis4cookie
szeis4cookie New Reader
6/17/11 5:59 a.m.

Couple of things to do. First (and most importantly), get Service Pack 3 and patch all the way up to current. This will allow you to do number 2 - get rid of Norton and use Microsoft Security Essentials instead. MS Security Essentials is free and between that and Windows Firewall, you'll have the benefits of Norton without the big system slowdown. Third - try uninstalling and reinstalling Firefox 4 and Flash...then move on to IE8 or Chrome.

But definitely do SP3 first - I would bet money that is causing part of your troubles.

BoxheadTim
BoxheadTim SuperDork
6/17/11 10:10 a.m.

Good recommendation on MSE - it's a lot less intrusive than most of the systems out there.

triumph5
triumph5 Dork
6/17/11 12:35 p.m.

Thanks for the reccomendations, I'll try doing this on the weekend and let you know how it works. You don't realize how much this is almost as important--for many more so--as a phone!

BTW, this site has ALWAYS been available, regardless of the problems. Some of the pics over at hotlinked, not so, but, after firing up the computer, and getting the home page, I always go here: let's me know there's a positive connection, and there are helpful and interesting posts.

triumph5
triumph5 Dork
6/17/11 1:09 p.m.

Logged on to Yahoo mail, and up popped, "We've detected a problem with your IPv6. Go to the help center...and then it disappeared. Googled IPv6, and found the test, ran it, and got a 0 out of 10. Now what?

szeis4cookie
szeis4cookie New Reader
6/17/11 4:37 p.m.

Don't worry about IPv6. It's an internet technology that many internet service providers have not yet implemented for full use. Your path to resolution still starts with XP Service Pack 3, then applying all critical updates. You may need to run Windows Update multiple times, as some patches require others to be installed as a prerequisite. Basically, run Windows Update until it tells you there aren't any more critical updates for you. Stop reading here, unless you really want to know what IPv6 is.

Okay, so here's the scoop on IPv6. Basically, every connection to the internet has an IP Address - a bit like a phone number. Currently, an IP address looks like a series of four numbers from 0-255, separated by dots (e.g. 192.168.1.1). This implies by some simple math that the Internet can accommodate 255^4 unique addresses. There are now so many devices connected to the Internet that we will run out of unique IP addresses by something like the end of this summer. To address the problem, the new format of IP addresses is called IPv6, which will give us enough unique addresses to last for a very long time. To bridge the gap between now and when everyone is set up to run IPv6, the internet service providers are going to use some translation techniques to make sure everyone's internet traffic continues to go to the right place.

triumph5
triumph5 Dork
6/17/11 11:03 p.m.

Thanks. So IPv6 is like adding new area codes.

madmallard
madmallard Reader
6/18/11 3:37 p.m.

right, they only recently actually ran out of address in IPv4. it'll be a while before you actually have to worry about needing an Ipv6 compliance.

Even then, they aren't turning off IPv4 addressing..

I'm surprised Yahoo cares about that.....

Anyways, if I was you and had been running IE6 the whole time until very recently, and haven't been doing alot of key windows updating in the meantime? I'd download Service Pack 3, burn it to a cd, and go ahead and wipe XP for a reinstall. But thats me....

Rusted_Busted_Spit
Rusted_Busted_Spit Dork
6/20/11 9:47 a.m.
madmallard wrote: right, they only recently actually ran out of address in IPv4. it'll be a while before you actually have to worry about needing an Ipv6 compliance. Even then, they aren't turning off IPv4 addressing.. I'm surprised Yahoo cares about that..... Anyways, if I was you and had been running IE6 the whole time until very recently, and haven't been doing alot of key windows updating in the meantime? I'd download Service Pack 3, burn it to a cd, and go ahead and wipe XP for a reinstall. But thats me....

That is by far the best solution, unfortunately.

triumph5
triumph5 Dork
6/20/11 12:55 p.m.

I've been burning discs of stuff I want to keep before doing the wipe. I've done the updates to XP as they've become available. The experiences I've read of wiping and reloading XP are all over the place from great to OMG.....This is an HP, and it made me burn 9 discs before I could operate the computer, so luckily I still have the diss. And Norton's monthly update just offered a free startup disc, should the computer crash. Computer had a restore to original setting. Hopefully that and the discs will do it. Why does this feel like bungee jumping hoping the damn rope/elastic doesn't break--because then I'm out a computer, and right now, I can't afford to replace it!

madmallard
madmallard Reader
6/20/11 12:59 p.m.

if you have your HP source disks, start from there, those usuall contain a specific 'image' of windows XP that is a baseline from HP.

then install SP3.

then let windows update run.

then any hardware changes. then your programs.

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