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wbjones
wbjones PowerDork
10/30/13 6:38 a.m.

from Consumer Reports ... (even if we do dis-agree with their assessment of sporty cars)

here is their top 10 list of least reliable

  1. Ford C-MAX Energi (Plug-in Hybrid)*
  2. Ford Escape (1.6L Ecoboost)*
  3. Mini Cooper Countryman
  4. Ford C-Max Hybrid
  5. Nissan Pathfinder*
  6. Volkswagen Beetle
  7. Cadillac XTS*
  8. Ford Explorer (V6, 4WD)
  9. Hyundai Genesis Coupe*
  10. Ford Taurus (turbo)*
Klayfish
Klayfish SuperDork
10/30/13 6:46 a.m.

Haven't read CR in many years. What is the criteria based on? Many of those are new models, such as the C-Max. Is it based on actual mechanical trouble reported? Over what time frame? I hate those surveys that report reliability after 90 days of ownership. Tell me about reliability after 50k miles or 100k.

ShadowSix
ShadowSix Dork
10/30/13 6:55 a.m.

IIRC they send a survey out to all their members every year and all them to report on actual mechanical problems with any car they have owned since new. (So, unlike with JD power, BMW's ratings don't get torpedoed when no one understand iDrive) There may be a cutoff, but it's several years, not three months.

There are certainly methodological flaws (selection bias springs to mind) but it's still the closest thing to empirical reliability data I know of.

Edit: for what it's worth, they loved the BRZ.

spitfirebill
spitfirebill UberDork
10/30/13 7:06 a.m.

What does the asterisk mean?

Woody
Woody MegaDork
10/30/13 7:06 a.m.

There's a Taurus Turbo?

foxtrapper
foxtrapper PowerDork
10/30/13 7:17 a.m.

CR is also pretty quick to point out the biases they see in the customer survey reports. Like how Chevy Prism and the Toyota Camry scored differently, though they are the exact same car. CR foot noted this regularly.

Jaxmadine
Jaxmadine HalfDork
10/30/13 7:24 a.m.

Taurus turbo is the sho. ive rarely seen any genesis coupes need anything other than rear shocks.

nicksta43
nicksta43 SuperDork
10/30/13 7:32 a.m.

Five out of ten are Fords, just saying...

Jaxmadine
Jaxmadine HalfDork
10/30/13 7:37 a.m.

The chevys never left the garage. And everyone knows the cmaxx is garbage.

nepa03focus
nepa03focus Reader
10/30/13 7:55 a.m.

I wonder how many of the people complaining about their fords just can't or won't learn how to use sync.

trucke
trucke Reader
10/30/13 9:11 a.m.
spitfirebill wrote: What does the asterisk mean?

One model year only.

Pathfinder means the 2013 model year. Friends have one and have had the torque converter replaced, then the transmission replaced.

wearymicrobe
wearymicrobe Dork
10/30/13 9:13 a.m.
nepa03focus wrote: I wonder how many of the people complaining about their fords just can't or won't learn how to use sync.

75% of the complaints are sync related.

Flight Service
Flight Service MegaDork
10/30/13 9:17 a.m.

Am I the only one who noticed all those issues came with the first year of a new model with the exception of the Genesis Coupe?

Racer1ab
Racer1ab Dork
10/30/13 9:22 a.m.

In reply to Woody:

Yep, the AWD SHO Taurus, and Ford also offers Ecoboost variants in their FWD models as well.

alfadriver
alfadriver PowerDork
10/30/13 9:37 a.m.
wearymicrobe wrote:
nepa03focus wrote: I wonder how many of the people complaining about their fords just can't or won't learn how to use sync.
75% of the complaints are sync related.

seems low.

iceracer
iceracer UberDork
10/30/13 9:58 a.m.

I don't bother with the sync on my Fiesta, so it is 100% reliable.

aussiesmg
aussiesmg MegaDork
10/30/13 10:10 a.m.

OK, what is this SYNC you guys are talking about?

What cars does it affect?

DaveEstey
DaveEstey UltraDork
10/30/13 10:13 a.m.

It's their infotainment system. You can get it in just about any Ford vehicle.

Javelin
Javelin MegaDork
10/30/13 10:17 a.m.
DaveEstey wrote: It's their infotainment system. You are forced to get it in just about any Ford vehicle.

FTFY.

Also, the CR report here is for mechanical issues only, so this half list of Fords has 0% to do with Sync, unless it actually physically went kaput.

1988RedT2
1988RedT2 UberDork
10/30/13 11:00 a.m.

Only 1 VAG product on there. Just sayin'.

JamesMcD
JamesMcD HalfDork
10/30/13 11:11 a.m.

No Mazdas. W00T!

yamaha
yamaha PowerDork
10/30/13 11:16 a.m.
Javelin wrote:
DaveEstey wrote: It's their infotainment system. You are forced to get it in just about any Ford vehicle.
FTFY. Also, the CR report here is for *mechanical issues only*, so this half list of Fords has 0% to do with Sync, unless it actually physically went kaput.

Contrary to what was in CR......

Consumer Reports said: When it comes to Ford and its luxury brand, Lincoln, Fisher says the brand appears to have tried to have made too many changes at once. The magazine says of the 31 Ford models in its survey, only one was above average, the F-150 pickup with a 3.7-liter V-6 engine. Ford vehicles took a hit for confusing infotainment systems, its MyFord Touch with Sync, a problem that the company has acknowledged and said is fixing.
Curmudgeon
Curmudgeon MegaDork
10/30/13 11:33 a.m.
wearymicrobe wrote:
nepa03focus wrote: I wonder how many of the people complaining about their fords just can't or won't learn how to use sync.
75% of the complaints are sync related.

This. JD Power does their IQ listing thing each year and what they don't spell out is that on their surveys a jammed ashtray carries as much 'weight' as a fried transmission. CR uses some of their data and also some of their own and in the past have been guilty of the Prizm/Corolla, the Trooper/SLX and Rodeo/Passport getting different scores even though they are the identical vehicle with different badges. IIRC the same thing happened with Chevy/GMC. So I don't even pay attention to them.

The Sync and its contemporaries all have the same problem: they are on an approximately 2 year cycle and all these fancy electronic toys are on an approximately 6 month cycle with software changes even more frequently than that so the real problem is the software changes on phones, not the vehicle system. But everyone blames the car.

Flight Service
Flight Service MegaDork
10/30/13 12:29 p.m.
Flight Service wrote: Am I the only one who noticed all those issues came with the first year of a new model with the exception of the Genesis Coupe?

I am just gonna quote myself on this one.

Zomby Woof
Zomby Woof PowerDork
10/30/13 12:52 p.m.
nicksta43 wrote: Five out of ten are Fords, just saying...

Not possible. Everybody knows that Ford is the darling of the North American auto industry. Maybe if they would have taken some government money (I know they did) they would be able to build a better car

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