stuart in mn said:
1) It asks if I want to use their 'app'. No, I don't, and stop asking me.
2) It doesn't have one touch buttons for combo meals. If I want a #4 which is a plain chicken sandwich, fries and a drink I first have to push the sandwich button, scroll down to find the chicken sandwich, click on that, then it says "Add to your order?" Yes, that's why I pushed the button. I then have to go through the same procedure for the fries and drink, and then it finally asks, "Oh, so you want the #4?"
3) Step #2 is dependent on whether the touch screen even recognizes my finger when I try to push on the buttons. My limited experience shows I have to press each button five to ten times before it clicks (if it clicks at all.)
4) It asks me what kind of drink I want. What does it matter, I'm going to walk over to the drink machine and fill up my cup myself.
5) It asks if I want to round my payment up to the next dollar. No, I don't.
6) No, I never use credit or debit for buying fast food, so stop asking me that too.
1) Agreed, that's annoying. We sometimes hit the DQ drive-through and the first thing the nice young lady asks is "Will you be using our app today?" Well, no, if I was, why would I be talking to you?
2) I don't really go to McD's, but are you sure they are not just on a separate screen?
3) I haven't noticed a real issue with that, but I assume it's a maintenance item, and the touch screen needs replacement or calibration.
4) I assume that's for inventory management, but my cynical side tells me it's to just there to stop morons complaining that the kiosk didn't ask them what kind of drink they want.
5) Lots of places have that "round up for charity" thing, even with live cashiers. That's completely independent of the fact that you're ordering on a kiosk.
6) 90% of customers probably do use a credit card. Do you expect it to remember that you personally don't? If so, how? If you want to bring facial recognition or fingerprint scanning into this, that adds a whole new level of nope.
The only kiosk style ordering system we use regularly is at Panera or occasionally Wawa. Both of those systems seem to work pretty well, with minimum inconvenience. And with half a dozen kiosks available at any given time, it's nice not to have to wait to order and then wait again for your food.