ROTD
Automotive Service Writer style...
Since when did "Customer Service" become to mean that I have to sit here and take your E36 M3 while you act like a total and complete shiny happy person to me and my staff?
Guy comes in, asks for an oil change. I tell him I have vehicles on the lifts and when they're done his will be right in.
"I have a 10:30 appointment!"
"No problem sir, like I said, as soon as these get down, yours will come right in. I'm just letting you know it's not going to be a 20 minute ordeal, more like 30-40 mins."
"Well if you would just change the goddamn oil like I ask and not do your stupid checks and try to sell me E36 M3 I don't need then you'd be done a lot quicker."
I ignored that. Was on the verge of just handing him back his keys and telling him to have a nice day. It was another writer's ticket so I handed it over and warned her of "this guy".
Fast forward...
Remember those survey's I talked about a while back? The ones where only the top score counts as a passing grade and everything else fails us? Well we go over those with every customer. The other writer was going over it with him and she said, "You may get one of these in the mail, what we try for is completely satisfied scores across the board. If for any reason you're not completely satisfied, let us know and we'll do whatever it takes to make you completely satisfied with us and our service."
"I'm not going to give you that"
"OK, is there any reason why?"
"No one deserves that, everyone has room for improvement. I wouldn't give that score to anyone!"
"Is there nothing we can do for you to make you complete..."
"NO! I said no one would ever get that score from me. Everyone has room for improvement somewhere."
"Your car is outside"
Needless to say, we made it so he gets no survey. LOL
Why do people have to act like that? I don't come to your work and make your life hell do I?