petegossett wrote:
It's only configured to be wired one way since it's a 220v model. I bought a new 40a breaker & ran new wiring to it, so I'm not sure what could be wrong on that end.
That's not really a good enough answer to my question.
No offense. Have you put an electrical tester on it?
It IS possible to install a 220v unit with a 220v breaker but wire it incorrectly in the panel box to be delivering 110v power on one leg, with the second hot leg being used as a neutral. Guaranteed way to have fouled results.
This wiring (of the breaker in the panel box) would NOT show in the instructions.
In "normal" wiring scenarios:
-If the wiring from the unit to the panel box has 3 conducters plus a ground, it should be wired R=hot, B=hot, W=neutral, Bare= ground.
-If the wiring from the unit to the panel box has 2 conducters plus a ground, it should be wired B=hot, W=hot, Bare= ground.
-If the wiring from the unit to the panel box has 2 conducters plus a ground, and it is wired B=hot, W=neutral, Bare= ground, then it will deliver 110v on one leg. This shouldn't work at all, but on some units it could increase the resistance in the heating coil.
Check the wiring with a meter.
I still say the unit is faulty. Even though, as some of the previous posts note, copper piping SHOULD be used within 18" of the heater, it still should not be heating the piping to the point of melting. The 18" thing is good practice. In reality, heaters are piped all the time with CPVC attached directly to them.