Subscription Help

If you have a problem with your subscription, we'll be happy to fix it for you. There are a few things that help us out, however. Below are some guidelines for getting help with a subscription problem.

Problem: My latest issue never arrived.

• Your magazine may simply be lost en route to your house.
• Your subscription may have expired.
• Did you move and not let us know?
• Your payment never made it to us. (In this case, check your bank or credit card statements for record of payment.)

Problem: I paid for a subscription a few weeks ago and I still haven't seen anything.

• Most subscriptions take 4 - 6 weeks to take effect. Since we publish 8 times a year, your order might get caught in the two-month cycle between issues. Be patient. It should arrive shortly.
• Your payment never made it to us. (In this case, check your bank or credit card statements for record of payment.)

Problem: I asked for a sample copy or requested to be billed for a subscription a few weeks ago, and I still haven't seen anything.

• Most subscriptions take 4 - 6 weeks to take effect. Since we're bi-monthly, your order will often get caught in the two-month cycle between some issues. Be patient. It should arrive shortly.
• Your request never made it to us.
• You have requested a sample or "bill me" subscription once before. In this instance, our computer won’t let another order be entered without payment.

Problem: I ordered some back issues yesterday, and I still haven't received them.

• Due to the fact that during peak periods it may take us as much as a week to get merchandise and back issue orders into the mail, please be patient with us. Orders do mail first class, so they arrive fairly quickly.
• Your payment never made it to us. (In this case, check your bank or credit card statements for record of payment.)
• Back issues? What are those?

Problem: My magazine arrived shredded.

• We can send another copy out to you.

Solutions to all of the above problems:

If you think one of these may be the cause of your missing issue, call us between the hours of 9 a.m. and 5 p.m eastern time at :

Subscriptions: 800-869-0514

Home Office: 386-239-0523

Fax: 386-239-0573

Or e-mail us at motorsportcs@emailpsa.com. If you e-mail us, please include your COMPLETE name and address and a description of your problem and we'll help any way we can. E-mails take a bit longer to answer than a phone call... but they all get answered.