Can't be as bad as I want a price for a optima battery for my F250 diesel and it says the battery(ies) I have selected don't fit, even though I pulled the exact numbers I needed off of Optima's site.
In my email, the standard reply was to call the 800 number and they could get me a price.
Email below:
Dear You,
Thank you for your email and we apologize for the inconvenience you have experienced while visiting our website.
Advance Auto Parts values your business and we appreciate any feedback or suggestions you have. We will forward your feedback to our design team for further review.
In the meantime I suggest that you call our Advance Auto Parts customer care center to search for the battery or any other parts needed.
If you have any further questions or concerns please reply back to this e-mail or contact us directly at 1-877-ADVANCE (238-2623).
Thank you,
Goon
Ecommerce Webcare Team
Advance Auto Parts
1-877-238-2623
From: Me
Sent: Thursday, September 30, 2010 12:09 PM
To: webcare
Subject: Parts selector/selection
Why am I forced to search via vehicle when I already know the part number of the item?
Case in point, I was looking for a price on an Optima battery for my F250. I already know that any of these batteries, 8002-002, 8004-003, 8012-021, and 8014-045, fit my application, but I can not search via part number as your database clearly states, 0 items available to fit my F250. This is just one instance out of many problems I have had to jump through hoops of this nature to get what I needed. It is absolutely maddening, on top of wasting my time, every time I have jump through those hoops and end up with the same result of "0 products found for "X"".
Calling the store is ultimate frustration, as it is the same thing as attempting to use your site. "Year, make, model? Sorry, nothing is available." Heaven forbid should they actually try and use the part number I already have to look up what I want or even a paper catalog that is available for them to use.
Is the option of just looking up the part number without the part fitting that exact vehicle or an option to clear the cookie holding the previous vehicle going to be available?
Thank you for your time.
Me.
Names not used to protect the innocent and stupid.
Brian