Just thought I would relate the joy of ordering parts from AndysAutoSport.com and AutoCarParts.com.
I have recently acquired a 99 Neon R/T that I was looking for a set of Konis for. Koni discontinued sales of these parts but I was hoping to find some stock on the shelves of online retailers that weren't at exorbitant prices.
I had tried a number of sites and all within 48 hours let me know that they were unable to meet my requests. In fact it took AJ-USA less than an hour to refund my money and pull the parts off their website. And the service rep was super nice to boot.
AndysAutoSport showed some on their website. I ordered them on March 2nd. They confirmed several times that they had shipped them and that they were looking for a tracking number to send me. On March 14 they finally admitted that they never had them and 3 days later I had my money back.
Then I called AutoCarParts. March 18 I had a conversation with a salesman at AutoCarParts informing him that Koni had discontinued the struts and I would like to have him verify stock on hand before I ordered. After a minute on hold he came back and confirmed they had them and that they would ship that day. Monday March 21 I looked in my bank account and noticed that AndysAutoSport had taken more money out of my account in the same amount as my bill to AutoCarParts. So I called ACP and asked them to verify the parts had shipped the previous Friday. I was told that no the parts hadn't shipped but they were shipping them today. I proceeded to tell him that Andys didn't have them and couldn't get them, and asked would ACP,as a subsidiary, have them? They told me not to worry, they had different vendors. At which point I informed the service rep that they didn't need to go through a vendor as I called on Friday and had stock on hand verified before ordering.
March 23rd they called my house to notify me that the box had just been shipped and that the tracking number would be in my email shortly.
March 28th when I called they assured me that they had the part on hand and it had shipped and that the tracking number was in my email.
Today, March 29th, my email has no tracking number but instead a notice:
Unfortunately, the items that you've ordered are discontinued. Please take a look at our website and let us know what you would like to switch out to, please reply back to this email with a link or the part numbers to the items you would like to switch to. Please select more than one choice, in case your first choice happens to be discontinued or out of stock as well.
There was no offer for refund, as you can see. And they don't offer any suspension parts for my neon that are even close to the right price or configuration I am looking for. I questioned why there was such a discrepancy between what I was repeatedly told was happening and the actuality. How can someone say a part is on its way when it was never in stock in the first place?
If I had known originally that ACP and Andys were the same company I wouldn't even have tried. They have promised my refund by the end of the week. We'll see.
Your experiences and results may vary but I will not be doing any more business with them and thought some board members might take my experience under consideration before doing business with these deceitful retailers.
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