DrBoost
DrBoost PowerDork
2/9/14 6:19 p.m.

Yeah, usually 'appliance' on this board means a boring car made by Toyota or the like, but this time it really means appliance. We had to replace our GE washer and I figured I'd share what I experienced since we'll all be at this point sooner or later (sooner if you have GE crap ).
First, the GE washer and dryer we purchased 6 years ago was utter rubbish. The dryer is ok, I guess. But the washer is the biggest hunk of junk I've ever purchased since I last went to the junk yard and asked for "1 hunk of junk, small, please" and got a square foot of junk from the crusher. Ok, that didn't actually happen, but it'd be pretty cool to have a square foot of junk from the crusher wouldn't it?
Ok, returning from the rabbit hole I was going down. This GE machine has been junk from day one. WILL NOT balance anything. It goes off balance so bad it pins the dryer against the work bench and humps it like those two dudes in the SNL skit with the "What is Love?" song playing. It has actually cracked the plastic control panel on the dryer! Anyway, Friday my wife, while doing a load of clothes let the smoke out of the washing machine. I didn't even know they HAD smoke in them! I got into the Service Menu to go through the cycles and determined that the rear bearing is bad. This thing isn't worth putting a bearing in, even if the new bearing comes in a box with a $100 bill inside. So, we decided to replace it.

That part of the story was to serve as a warning. DO NOT buy GE appliances built in the last decade. If you have, start a fund to replace it. They tend to fail in spectacular fashion, not slowly enough to get your ducks in a row.

So, I started to try to find out the best, more reliable brand out there. It appears LG is a good bet, as well as Samsung. But, my internet sluthing turned up a brand I expect some of the, uh, more seasoned among us knows well. Speed Queen. It turns out they are made in the USA. That was about enough to pull the trigger right there. Not for patriotic reasons, but I do think that stuff built here tends to be better quality since the only reason to build over seas is to get costs down, not increase quality. Cheap labor ain't the only way they get costs down. Anyway, Speed Queen is the brand that you'll find in 99% of the coin-op laundromats across the country. Where the craptastic GE (and all the others for that matter) have plastic outer drums, the SQ has higher quality stainless steel drums, inner AND outer. There are no electronics to go bad. The timer is a mechanical timer. All the knobs you turn are making contact with a switch, not sending a signal to a computer. The transmission gears (if the unit you get has one) are made from steel, not compressed graham cracker crumbs like the GE has. VERY little plastic on these, every thing is mechanical. Cost is comparable with the LG or other leaders. Our middle-ground unit costs $850. That's only a few Big Macs more than the GE turd that lasted only 6 years with two repairs in that time.

I know lots of us still try to buy American, and I didn't think there were any appliances that were built here so I thought I'd share.

Hal
Hal SuperDork
2/9/14 7:28 p.m.

Will have to check out Speed Queen. FYI: My local appliance repair guy and the local appliance parts store both say to stay away from LG and Samsung as parts are too hard to come by. They both seem to like Whirlpool which most of our stuff is and it has been holding up wry well for us.

rustyvw
rustyvw Dork
2/9/14 7:48 p.m.

I completely agree. We have a GE washer and dryer, and the washer has been nothing but trouble. It overflows randomly, I have replaced a couple timers, and it sometimes won't fill. My wife wants to take a shotgun to it when we get a new one.

ShadowSix
ShadowSix Dork
2/9/14 8:14 p.m.

http://www.allbrandservicenaperville.com/products-bestworst.html

These guys' advice meshes pretty closely with the repair guys I've talked to. My rule of thumb is: if an appliance is covered in electronic bullE36 M3 and seems like it might want a wi-fi signal, don't buy it.

I've got a '90's Whirlpool Dryer and an '80's Maytag Washer and while they might not be completely trouble free (I've had to put a pump in the Washer aaaaand something to the dryer, I can't remember) but I was able to easily diagnose and repair both. They aren't complicated, they make an NA Miata look like the starship Enterprise.

EastCoastMojo
EastCoastMojo Mod Squad
2/9/14 8:15 p.m.

I can't say enough great things about our Whirlpool Cabrio washer and dryer. Huge capacity, super quiet and reliable as all get-out.

carbon
carbon HalfDork
2/9/14 10:13 p.m.

my bosch dishwasher was the worst appliance/ customer service experience I've ever had. Berk bosch

DrBoost
DrBoost PowerDork
2/10/14 8:25 a.m.
carbon wrote: my bosch dishwasher was the worst appliance/ customer service experience I've ever had. Berk bosch

Good to know. I was tempted to go Bosch because I respect German engineering. I've also owned enough German cars to HATE German engineering.

tuna55
tuna55 PowerDork
2/10/14 8:39 a.m.

Thanks for the advice. I have a Roper washer & dryer which also suck.

I also will say that I cannot comment on the particular company which you had an issue with, but I can say that I personally get a fantastic discount on them, for a reason. I bought a dishwasher from that company, and since mine was dead dead dead I tore it out of the house and went to install the new one.

But it wouldn't fit. Because it was warped. The whole thing. The frame was bent, the door would not close or open, the stainless tub was not welded to the frame. I had to spend hours bending and prying to get the stupid thing to "work". I called, and since I had a reason to have a discount, I got them to bring a new one. That was about a year ago. Half of the buttons no longer work, the it leaks all over the front of the floor every morning. I am not going to try anymore.

Grtechguy
Grtechguy UltimaDork
2/10/14 8:42 a.m.

We've sworn off Maytag appliances in our household. They just don't seem to last for the money we pay for them.

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