Fueled by Caffeine wrote: I work with Strategy and Operations at one of the BEST companies in the world for customer service.
Wait, so you work for Comcast? 
Fueled by Caffeine wrote: I work with Strategy and Operations at one of the BEST companies in the world for customer service.
Wait, so you work for Comcast?
1988RedT2 wrote:Fueled by Caffeine wrote: I work with Strategy and Operations at one of the BEST companies in the world for customer service.Wait, so you work for Comcast?
Ha.. I've thought about going there to help fix their issues, but then thought why bother....
Fueled by Caffeine wrote:1988RedT2 wrote:Ha.. I've thought about going there to help fix their issues, but then thought why bother....Fueled by Caffeine wrote: I work with Strategy and Operations at one of the BEST companies in the world for customer service.Wait, so you work for Comcast?
I don't think you could possibly have enough time on this earth to fix all their CS issues....
joey48442 wrote:wbjones wrote:I never knew that! I got the jist of it but never knew what smh stood for! And it's not because I'm to cool for pop culture references. I'm just old.Knurled wrote:Shaking My HeadZomby Woof wrote: Same hereSarah Michelle Hellar. I don't know the relevance either, but just think of Buffy the Vampire Slayer and stop worrying about stuff too much.4cylndrfury wrote: smhNever heard of this
me too ... but somewhere along the way, some one told me what it meant ... so it makes it look like I know what I'm talking about ... but if you've paid attention to my posts, you'll quickly figure out that that isn't the case 
java230 wrote:Fueled by Caffeine wrote:I don't think you could possibly have enough time on this earth to fix all their CS issues....1988RedT2 wrote:Ha.. I've thought about going there to help fix their issues, but then thought why bother....Fueled by Caffeine wrote: I work with Strategy and Operations at one of the BEST companies in the world for customer service.Wait, so you work for Comcast?
Jesus berkeleying Christ, today of all days we have to mention Comcast here...
Let's just say I had a "less than satisfactory" customer service experience on the phone with said company this very morning when I awoke to non functioning TV and internet and leave it at that.
LOL. Comcast discovered that it was more profitable to use the money they would spend on customer service to lobby Congress to help maintain their monopoly so they could really stick it to their customers.
Furious_E wrote:java230 wrote:Jesus berkeleying Christ, today of all days we have to mention Comcast here... Let's just say I had a "less than satisfactory" customer service experience on the phone with said company this very morning when I awoke to non functioning TV and internet and leave it at that.Fueled by Caffeine wrote:I don't think you could possibly have enough time on this earth to fix all their CS issues....1988RedT2 wrote:Ha.. I've thought about going there to help fix their issues, but then thought why bother....Fueled by Caffeine wrote: I work with Strategy and Operations at one of the BEST companies in the world for customer service.Wait, so you work for Comcast?
'Let's just say I had a "less than satisfactory" customer service'
That's an understatement !
EVERY time I talk to someone at Comcast THAT ruins my day.... Plus it ALWAYS requires being transferred 5 times, and 45 minutes of my day ! GGRRRRRRR ! ! ! 
HAHA Im glad im not the only Comcast hater. I just put my bluetooth headset on everytime I call them, becasue I know its going to be forever.
mndsm wrote: Terry's reaction might have been overkill, but....hes not kissing ass, and i respecr that.
Anyone incapable of being professional over a basic transaction isn't worth dealing with. I will never order from the man, because based on his childish responses here and other places, if there is an issue with the order, I have no faith in his ability to handle it like a responsible adult.
Sometimes things go wrong at any one of a dozen points in the process. If that happens with Fair is involved I am left having to deal with an immature, unprofessional jackass. Thanks, I'll pass.
moparman76_69 wrote: So as with most things, when looked at objectively the blame doesn't lie squarely on one party While I understand being upset at the response maybe you should be evaluating whether you should order at this time before hitting submit order.
I don't see anyone disagreeing with that. Doesn't mean a modicum of professionalism isn't warranted though. Fail fell flat on his face when it came to that part. The OP doesn't have to be right for Fair to be wrong. They can easily both be wrong.
Time Warner has the same customer service as Comcast. But the price/performance is and order of magnitude worse :(
RE: Original thread
-I don't like the way it was handled, but can understand the viewpoint of both sides.
-If you think that is a childish response from an aftermarket part vendor... well it can get a whole lot worse.
Something like this wouldn't stop me from buying from Vorshlag... if they were the only game in town (which they are for many products). What would stop me is not delivering on promises, dodging calls, inability to deliver on time, poor product performance, etc.
keethrax wrote:mndsm wrote: Terry's reaction might have been overkill, but....hes not kissing ass, and i respecr that.Anyone incapable of being professional over a basic transaction isn't worth dealing with. I will never order from the man, because based on his childish responses here and other places, if there is an issue with the order, I have no faith in his ability to handle it like a responsible adult. Sometimes things go wrong at any one of a dozen points in the process. If that happens with Fair is involved I am left having to deal with an immature, unprofessional jackass. Thanks, I'll pass.
I get that as well. Tbh it's not terribly likely ill ever own a car vorshlag fits, but in this instance, i would let it ride. To each their own.
In reply to keethrax:
completely agree.
mndsm wrote:WOW Really Paul? wrote: Y'all postin in a PHELLER thread agai.....oh never mind.Who all did we lose in that war, anyhow?
I don't know, it wasn't the all of the instigators however.....they run rampant now without the balance there used to be. Just look at how some of their threads have gone lately.
I try to answer questions and or ask questions and its business as usual of "you're wrong" without any discussion or just get completely ignored so their ego circle jerk can continue.....
IndyJoe wrote:Furious_E wrote:'Let's just say I had a "less than satisfactory" customer service' That's an understatement ! EVERY time I talk to someone at Comcast THAT ruins my day.... Plus it ALWAYS requires being transferred 5 times, and 45 minutes of my day ! GGRRRRRRR ! ! !java230 wrote:Jesus berkeleying Christ, today of all days we have to mention Comcast here... Let's just say I had a "less than satisfactory" customer service experience on the phone with said company this very morning when I awoke to non functioning TV and internet and leave it at that.Fueled by Caffeine wrote:I don't think you could possibly have enough time on this earth to fix all their CS issues....1988RedT2 wrote:Ha.. I've thought about going there to help fix their issues, but then thought why bother....Fueled by Caffeine wrote: I work with Strategy and Operations at one of the BEST companies in the world for customer service.Wait, so you work for Comcast?
The most frustrating part is that it takes 15 min worth of automated phone loops just to get to the point of actually being able to talk to a PERSON.
Re: Time Warner
Dealt with these jagoffs in the past as well and they're even worse. The hoops I had to jump through to even get service setup at my last apartment in college were incredible. No E36 M3, about 4-5 phone calls at anywhere from 30 min to an hour plus each - and this is what I had to do just to be able to buy their service. Like, you would think they would at least make it easy to get to the point where they can start taking your money before they start berkeleying you over with poor CS.
Are Comcast/Time Warner still planning to merge or did that get blocked by the feds?
In reply to Furious_E:
Abandoned, at present: https://en.wikipedia.org/wiki/Attempted_purchase_of_Time_Warner_Cable_by_Comcast
I would look for Comcast and other big players to continue to seek consolidation, however.
Edit: For instance, this one still pending:
http://www.reuters.com/article/us-twc-charter-communi-fcc-idUSKBN0UJ0KT20160105
ProDarwin wrote: Something like this wouldn't stop me from buying from Vorshlag... if they were the only game in town (which they are for many products). What *would* stop me is not delivering on promises, dodging calls, inability to deliver on time, poor product performance, etc.
It would stop me, and make me think about putting my engineering degree to use by putting them out of business.
Furious_E wrote:IndyJoe wrote:The most frustrating part is that it takes 15 min worth of automated phone loops just to get to the point of actually being able to talk to a PERSON. Re: Time Warner Dealt with these jagoffs in the past as well and they're even worse. The hoops I had to jump through to even get service setup at my last apartment in college were incredible. No E36 M3, about 4-5 phone calls at anywhere from 30 min to an hour plus each - and this is what I had to do just to be able to buy their service. Like, you would think they would at least make it easy to get to the point where they can start taking your money before they start berkeleying you over with poor CS. Are Comcast/Time Warner still planning to merge or did that get blocked by the feds?Furious_E wrote:'Let's just say I had a "less than satisfactory" customer service' That's an understatement ! EVERY time I talk to someone at Comcast THAT ruins my day.... Plus it ALWAYS requires being transferred 5 times, and 45 minutes of my day ! GGRRRRRRR ! ! !java230 wrote:Jesus berkeleying Christ, today of all days we have to mention Comcast here... Let's just say I had a "less than satisfactory" customer service experience on the phone with said company this very morning when I awoke to non functioning TV and internet and leave it at that.Fueled by Caffeine wrote:I don't think you could possibly have enough time on this earth to fix all their CS issues....1988RedT2 wrote:Ha.. I've thought about going there to help fix their issues, but then thought why bother....Fueled by Caffeine wrote: I work with Strategy and Operations at one of the BEST companies in the world for customer service.Wait, so you work for Comcast?
If you think it's hard to get help getting signed up/help, try cancelling...2 1/2 hoits, and threats of calling state attorney General before I got anywhere...
I'd never make it in business. Rather hit a time clock any day for my dough.
As far back as I can remember dealing w/ people drove me berkeleying nuts. Limited retail, old newspaper classifieds, Ebay, CL, internet listings, hell even flea markets.... some people.
Over many years I've decided against doing business with as well as gotten the subtle and not so subtle hints from business owners such as machine and auto shops, dealers and contractors etc that we weren't on the same page and not meant to do business for one reason or another.
Often wondered how they could stay in business w/ this attitude, letting ready to pay customers just walk out the door. All I could conclude was they have it covered in one way or another in their bottom line: more specific sales to their forte, better paying customers etc.
I don't sweat it any more, I found there are plenty of places willing to do business w/ me locally and internet wide.
I heard somewhere that Comcast service trucks have Vorshlag camber plates.
Probably just got banned from the privilege of being a customer. Of both.
Haha you guys bitch about dealing with Comcast on the phone.
You didn't work for them. 
1988RedT2 wrote: In reply to Furious_E: Abandoned, at present: https://en.wikipedia.org/wiki/Attempted_purchase_of_Time_Warner_Cable_by_Comcast I would look for Comcast and other big players to continue to seek consolidation, however. Edit: For instance, this one still pending: http://www.reuters.com/article/us-twc-charter-communi-fcc-idUSKBN0UJ0KT20160105
just as long as they leave Charter alone ... compared to the horror stories about Comcast and TW, Charter is the KING of CS when it comes to cable/internet service ...
while it can take a moment to get past the automated voice, and reach an agent, from that point on, things usually proceed smoothly ... I've yet had a problem that the agent on the phone can't fix... or if they can't, they set up an appointment with a tech to come to my home and take care of the problem .... and those techs arrive on time ... and fix the problem
I have Comcast Business. It costs a bit more, but solves the customer service problems.
In reply to codrus:
Yea, I don't get it. The business class side of Comcast is actually pretty freaking good.....
In other news, I keep hearing ATT is making an epic push towards making Comcast in general look good....lol
WOW Really Paul? wrote: In reply to codrus: Yea, I don't get it. The business class side of Comcast is actually pretty freaking good.....
It's about money. Businesses depend on their internet connections to make money, so they insist on decent support for them, and are willing to pay what it takes have that support. Consumers don't, they care much more about price, and you get what you pay for.
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